TxPPA Refund Policy

Conference Registration Fees – Payment of conference registration fees must be arranged prior to attendance. On-site payment options may be available for late registrants. Conference fees will be refunded in full if written cancellation is received fourteen (14) days in advance of conference. If cancelled less than fourteen (14) days in advance, no refund will be made.

Substitutions – If a registered member is not able to attend a scheduled conference another agency member may be sent in their place. All substitution requests must be made in writing to the association manager to [email protected].

Conference No-Show/Not Cancelled – No refund/credit provided and all unpaid fees will be billed to the member and/or member’s entity. If, in the sole discretion of the Association Board of Directors, an extraordinary circumstance occurs, the Association Board of Directors may waive any and all member cancellation fees. If a member feels that they have experienced an extraordinary circumstance they should provide written notification with all relevant information to the association manager to [email protected] as soon as possible. The request will be submitted for consideration at the next available Board meeting for discussion and decision vote. The decision of the Board is final.

Commercial Trade / Vendor Fees

Fees associated with Conference booth and Sponsorship Fee

Early registration for conference booth space is encouraged to ensure availability. Registration fee for conference booth and/or sponsorship fee must be paid in full prior to the start of the event. Conference booth and sponsorship fees are fully refundable if written cancellation is received no less than thirty (30) days prior to the first day of conference. No refunds will be made for cancellations received less than thirty (30) days in advance of the first day of the conference.

Conference No-Show/Not Cancelled – No refund/credit provided and any unpaid registration fees not paid in full will be billed to vendor.

Charter Sponsor and Annual Sponsor Fees - These fees are non-refundable.

All cancellation notices must be sent to the association manager via [email protected]